ElevCorp - Elevator Modernization
Digital Transformation with Edgemant Edge Computing
ElevCorp Peru is a company specializing in elevator modernization and maintenance. It operates 3,200 elevators in Lima, distributed across hotels, hospitals, corporate, and residential buildings.
In 2024, they faced critical challenges: lack of predictive monitoring, slow response times to failures, high operating costs, and tight profit margins. With the implementation of Edgemant Edge Computing, they transformed their business model and became innovation leaders.
The Problem: Manual and Reactive Monitoring
Before Edgemant, ElevCorp operated with outdated systems that generated inefficiency, high costs, and a poor customer experience:
Reactive Response
Repairs were only made when the elevator failed. Average response time: 4-8 hours. Very annoyed customers.
Lack of Predictability
No pattern analysis. Unpredictable failures. Maintenance based on a 'fixed schedule' without intelligence.
High Operating Costs
240 field technicians. Inefficient travel. Primitive GPS. Wasted fuel and time.
Tight Margins
Maintenance revenue: $3.2M/year. Net margin: 8% (very low). No differentiation.
Customer Satisfaction
NPS: 32 (very low). Recurring complaints: 'We don't know when they'll come'.
Lack of Data
No visibility into energy consumption, elevator usage, flow patterns. Decisions based on intuition.
Impacto de Negocio: Limited revenue. Low profit margin. Customer churn: 15%/year. Very limited growth potential.
The Solution: Edgemant IoT + Prediction
An Edgemant remote monitoring and predictive maintenance platform was implemented, transforming the business model:
IoT Gateway in Each Elevator
3,200 Edgemant mini-gateways installed. Real-time monitoring of 40+ parameters per elevator.
Local Predictive AI
Algorithms detect anomalies before failures. Prediction with 95% accuracy.
Smart Alerts
System prioritizes alerts by criticality. Technicians receive only what's important. Reduction: 92% false positives.
Route Optimization
AI calculates more efficient routes. Reduces travel time by 40%. Fuel and time saved.
Control Dashboard
360° visibility of the entire fleet. Metrics by client, location, elevator type.
New Services
Premium predictive services. Customers pay more. Margin: 35% (vs 8% before).
Antes vs Después (Transformación Operativa)
Antes (Manual & Reactivo)
- Monitoring: Manual (field technicians)
- Response time: 4-8 hours
- Fault detection: AFTER the event
- Technicians: 240 full-time in the field
- Inefficient travel: 8+ hours/day
- Revenue/year: $3.2M
- Net margin: 8%
- NPS: 32 (very low)
Después (Edgemant Predictivo)
- Monitoring: Automatic (24/7 at the edge)
- Response time: 30 minutes (average)
- Fault detection: 48-72 hours BEFORE
- Technicians: 140 optimized (17 administrative)
- Efficient travel: 4-5 hours/day
- Revenue/year: $11.6M (+262%)
- Net margin: 35%
- NPS: 72 (excellent)
Stack Tecnológico Implementado
Edgemant Micro Gateway
Predictive AI
5G + WiFi + Cellular
Route Optimization
Real-time Analytics
Technician App
Funcionalidades Implementadas
| Funcionalidad | Detalles Técnicos | Resultado Cuantificado |
|---|---|---|
| Predictive Monitoring | 40+ parameters per elevator. AI detects anomalies 48-72h in advance. Accuracy: 95%. | Failures avoided: 87%. Downtime reduced: -92% |
| Fast Response | Prioritized alerts. Optimal GPS. Automatic dispatch. Smart routing. | Response time: 4-8h → 30min. Happy customers: +78% |
| Fleet Optimization | 140 technicians vs 240 before. Optimized routes. Fuel -40%. Productivity +180%. | Costs: -$1.2M/year. Margin: 8% → 35% |
| New Premium Service | Optional predictive monitoring. Premium customers pay an extra fee (+25%). | Additional revenue: $8.4M. 2,100 subscribed customers |
| Usage Analysis | Energy consumed, usage frequency, demand peaks. Reports for clients. | Clients leverage insights. Renewal: 88% (vs 65% before) |
| Preventive Maintenance | Smart scheduling. Part replacement BEFORE failure. Zero emergencies. | Availability: 94%. Satisfaction: +94% |
Resultados Alcanzados (Primeros 12 Meses)
Análisis de Retorno de Inversión
Valor Total Creado: $9.74M USD Year 1
Inversión Inicial: $4.2M USD
ROI Año 1: 232% | Payback: 2.3 months
Detalles de Implementación
Fases del Proyecto
Phase 1: Pilot (Month 1)
Installation of 100 Edgemant gateways in 5 key buildings. Validation of predictive AI. Training of 20 technicians with new app.
Phase 2: Expansion (Months 2-4)
Deployment of 3,200 gateways simultaneously. Migration of historical database (10 years). Full training of 140 optimized technicians.
Phase 3: Monetization (Months 5-12)
Launch of premium predictive service. Integration with billing. Personalized reports for clients. Exponential subscriber growth.
Tecnologías Integradas
Sensors
Acceleration, temperature, vibration, position, current
Connectivity
5G, WiFi, Cellular with automatic failover
AI
Edge fault prediction algorithms
Technician App
iOS/Android with real-time dispatch
Web Dashboard
Total visibility of 3,200 elevators
Open API
For integration with client systems
Testimonio del Cliente
"Edgemant allowed us to completely transform our business model. We went from being a reactive maintenance provider to innovation leaders in predictive maintenance. Our technicians now use real data instead of intuition. Customers see the value immediately: fewer shutdowns, fast response, and analysis of their own elevators. The profit margin exploded from 8% to 35%. We are considering expanding to 10,000 elevators in the next year. Without Edgemant, it wouldn't be possible."
Innovación de Modelo de Negocio
Edgemant allowed ElevCorp to create new services and revenue streams:
1. Predictive Maintenance (Premium)
Customers pay +25% for access to prediction 48h before failures. 2,100 subscribed customers. Revenue: $5.2M/year.
2. Energy Analytics Service
Customers receive energy consumption reports. Optimize usage. Customers pay $200-500/month for service. Revenue: $1.8M/year.
3. Guaranteed 99% SLA
Premium customers pay for guaranteed SLA. ElevCorp can now comply. Customers: 680. Revenue: $1.4M/year.
Are You an Elevator Service Provider?
If you manage an elevator fleet, Edgemant is the solution to transform your business model and create new revenue.